User Support News 28 February 2008

The items from which I expect feed-back are marked in red and the items which I propose as action items in the JOC meeting are marked in bold red .

For your information, the User Support tasks have been summarized in the CMS User Support internal area in CMSUserSupportTasks.

Manpower

Aresh Vedaee (50%) has started as the Reference Manual editor and he is helping with WorkBook and Offline Guide editing during Jenny's absence.

User Support urgently needs

  • application (CMSSW) trouble-shooter
  • computing (data access) trouble-shooter
  • computing (grid) trouble-shooter
  • technical writer
Possibilities being discussed with Matthias, the job descriptions are provided in CmsComputingJobDescriptions

Tutorials

  • Python tutorial planned in March, to be discussed wit Benedikt.
  • Tutorials connected to PAT, timescale and contents being discussed.
  • Grid/CRAB tutorial?
Other suggestions?

Documentation

Reminder: the CMS Software documentation policy defines the different actors and their responsibilities in the CMS Software Documentation and its maintenance.

The CMSSW software documentation consists of three main elements:

  • WorkBook: to get started and up to first analysis
  • Reference Manual: automated class documentation, brief description of content and purpose of each package
  • CMS Offline Guide:
    • description of algorithms
    • usage and "how-to" documents which are too detailed for the WorkBook
    • gathers information currently spread in numerous twiki pages to a single structure.

WorkBook

The yearly print review has almost finished. The persons responsible of a page have checked and updated the page, and the new conveners of different groups are in charge of reviewing the contents corresponding to their area. The document will go to print tomorrow on Friday (29th Feb), I'm still waiting green light for some pages from the conveners of the Framework group (Peter Elmer), jet analysis (Daniel Elvira), and Physics Analysis Tools (Petar Maksimovic), please reply by Friday (29th Feb) morning .

CMS Offline Guide

Work in progress:

Reference Manual

Aresh will start as an editor. We will poll comments and wishes for the Reference Manual contents from the users and developers soon.

Getting help

Help desk

The Help Desk in building 40 has been discontinued. It can be reactivated when we get trouble-shooters assigned to the User Support who are able to help in and spend their time in the problem solving.

Savannah

Without trouble-shooters in the User Support project and without a real 1st level user support layer, the savannah entry point for user questions is of a limited use. Planning to open a general HN forum (named "Help, I'm lost" or something alike) for questions which are not easily classified to any existing hn fora. This would have the advantage of making the best profit of the collaborative and voluntary efforts. The hope is that the experts would keep on eye on this and direct the question to a correct place. Any comments?

-- CMSUserSupport - 28 Feb 2008

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