User Support News 30 Jan 2007

The items from which I expect feed-back are marked in red and the item which I propose as action items in the JOC meeting are marked in bold red .

Tutorials

Next tutorial

The tutorial during the CMS week will be on Tuesday morning (27th Feb) in the TH auditorium. Proposed agenda
  • which data is available and how to find it, Peter Elmer
  • selected items on analysis, including how to use EDProducer to store own data, Benedikt Hegner
  • online selection, Christos and Sridhara will find a speaker

Local tutorials

Preparation for the local tutorial session in Helsinki proceeding well, this format can be used on request by other small institutes. If no objections, I will do some publicity on the possibility of getting User Support help for local tutorials in small institutes.

Documentation

Reminder:
  • WorkBook: to get started and up to first analysis
  • Reference Manual: brief description of content and purpose of each package
  • CMS Offline Guide:
    • description of algorithms
    • usage and "how-to" documents which are too detailed for the WorkBook
    • gathers information currently spread in numerous wiki pages to a single structure.

WorkBook

There are 13 copies left out of 50 printed.

CMS Offline Guide

Jenny Williams has agreed to be the co-editor of the CMS Offline Guide. She has been very helpful and done a lot of work for WorkBook already and her contribution will be very important to keep the pages in order.

First steps towards a common CMSSW Offline Guide

Reference Manual

The release for which each subsystem and package is required to have a proper documenation page was decided to be 1_4_0 in last JOC. The list of packages currently documented can be found in http://cmsdoc.cern.ch/cms/sw/slc3_ia32_gcc323/cms/cmssw/CMSSW_1_3_0_pre1/doc/html/pages.html but it is obvious from pages like http://cmsdoc.cern.ch/cms/sw/slc3_ia32_gcc323/cms/cmssw/CMSSW_1_3_0_pre1/doc/html/CaloPackages.html that all packages are not documented.

Getting help

Problem reporting channel to CERN IT

The afs problem during last weekend raised some questions on off hours support from CERN IT. I will investigate with IT.

Problem reposting channel for data/computing issues

My feeling is that the problem reporting channel for data and computing issues needs to be clearly defined. It is easily foreseeable that in the future the most common questions will be "where is the nnn data" and "I have problems reading the nnn data" and we have to setup a problem reporting system which can cope with large amount of such questions. It is useless, however, define reporting channels without people in charge of responing to the questions. We need a computing front end person with expertise in such issues .

-- CMSUserSupport - 30 Jan 2007

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