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Reporting database related problems via the WLCG communication channels

All database interventions, also transparent ones (like single node failures) and also unplanned interventions (like node reboots) need to follow the standard WLCG notification procedure (as discussed on the SARA workshop):

  • In particular, please make sure that you submit EGEE broadcasts and register outages in the CIC portal with according to an explicit description of which services are affected (eg which experiment and which grid services).
  • Interventions must be also scheduled using the 3d wiki (see main page).
  • Please update your status regularly using our email list <grid-service-databases@cern.ch> in case of major outages, long interventions or unexpected problems.

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Topic revision: r2 - 2009-05-12 - EvaDafonte
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