CMS/SNOW Meeting

14.08.2013

Present: Ivan Glushkov, Peter Kreuzer, Patricia Mendez Lorenzo, Jorge Molina-Perez

News from SNOW:

  • SNOW supports e-groups. Every SNOW ticket can be sent to an e-group, the members of which are included in the discussion. The visibility of a ticket depends on the visibility of the functional element to which the ticket is associated.
  • More then 50% of the functional elements in SNOW are set with default visibility "CERN" (100% for GRID associated functional elements). Setting of the visibility of additional functional elements to "CERN" can be discussed with IT if needed.

Request from SNOW Team:

  • 90% Reduction of the number of CMS Snow Power Users.

Advantage of Snow Power Users used by CMS Computing Team:

  • Visibility of all functional elements
  • Possibility to force the ticket directly to 3rd level of support through the "SNOW tool"

Reasoning for Snow team request:

  • All tickets relevant to the CMS computing operations are with visibility "CERN". No need to be a Snow Power User to see them, just a CERN user.
    • A link to a SNOW ticket can be sent to anyone at CERN, and they can see it, and reply to it.
    • When a SNOW ticket is submitted it can be CCed to an e-group.

  • The possibility of forcing the ticket priority is rarely used by most of the CMS Power Users (mostly 0 - 3 times for the last two years - statistics to be supplied by Patricia)
    • A higher (2nd) support level is automatically given to GGUS team tickets. IT is encouraging using those with preference to SNOW tickets. A team ticket can be sent from any member of VOMS group /cms/TEAM. It can always be escalated to an ALARM state.
    • A standard GGUS ticket goes to the 1st support level.

  • Limit the amount of Power Users to minimum - less costs (SNOW is a commercial software - IT pays for more Power Users)

Last First /cms/TEAM Power User SNOW Tickets SNOW Tickets SNOW Tickets Power User
Name Name /status/ Tool Escalated Total /proposed, based on usage/
Abdurachmanov David no yes 0 0 6 discuss
Arnaud Dupont Aymeric no yes 0 0 40 discuss
Artieda John yes no - - - no
Aspola Kirsti no yes 0 0 31 remove
Azzi Patrizia no yes 0 0 5 discuss
Bagliesi Giuseppe yes yes 0 0 7 discuss
Belforte Stefano yes yes 1 0 13 discuss
Bauerdick Lothar yes yes 0 0 1 discuss
Ballesteros Villamizar Diego yes no - - - no
Bendavid Josh no yes 0 0 1 remove
Bloom Kenneth yes yes 0 0 9 discuss
Boccali Tommaso yes yes 0 0 11 discuss
Bonacorsi Daniele yes yes 0 0 19 discuss
Borislavova Petrova Lyuba no yes 0 0 4 discuss
Brew Christopher yes yes 0 0 1 discuss
Butenas Ignas no yes 0 0 1 remove
Ciganec Marek no yes 0 0 5 discuss
Coarasa Perez Jose Antonio no yes 0 0 20 remove
Cury Sigueira Samir no yes 6 1 40 yes
Da Silva Gomes Diego no yes 0 0 78 yes
Dieu Lionel no yes - - - discuss
Dobson Marc no yes 0 0 17 discuss
Elmer Peter no yes 0 0 3 discuss
Eulisse Giulio no yes 70 3 120 yes
Evans David no yes 0 0 2 remove
Fajardo Hernandez Edgar no yes 0 0 12 discuss
Fisk Ian yes yes 1 0 11 discuss
Flix Molina Jose no yes 0 0 5 remove
Foa Lorenzo no yes 0 0 5 discuss
Geddes Neil no yes 0 0 3 remove
Glushkov Ivan yes yes 3 0 64 yes
Gomez Caballos Guillelmo yes yes 1 0 21 discuss
Gowdy Stephen yes no - - - no
Grandi Claudio yes yes 0 0 2 discuss
Gutsche Oliver yes yes 1 0 20 discuss
Hernandes Jose yes yes - - - discuss
Hufnagel Dirk no yes 0 0 31 discuss
Innocente Vincenzo no yes 0 0 44 discuss
Kaselis Rapolas no yes 9 0 51 remove
Klute Markus no yes 0 0 3 remove
Kreuzer Peter yes yes 0 0 37 discuss
Lange David no yes 0 0 1 discuss
Lassila-Perini Kati no yes 0 0 25 remove
Lunacre Jacob yes no - - - no
Magini Nicolo yes yes 1 0 28 discuss
Malgeri Luca no yes 0 0 7 discuss
Malik Sudhir no yes 0 0 16 discuss
Malik Muzaffar Shahram no yes 0 0 13 discuss
Mason David yes yes 0 0 4 discuss
Metson Simon no yes 0 0 5 remove
McBride Patricia no yes 0 0 2 remove
Molina Jorge yes yes 4 2 242 no
Paus Christoph yes no - - - no
Pfeiffer Andreas no yes 9 2 66 yes
Pimia Martti no yes 0 0 77 yes
Raginel Olivier no yes 0 0 45 discuss
Rahatlou Shahram no yes 0 0 4 discuss
Rizzi Andrea no yes 0 0 1 discuss
Rossman Paul no yes 0 0 0 remove
Sciaba Andrea no yes 1 0 74 yes
Sexton-Kennedy Elizabeth no yes 0 0 0 discuss
Silvestris Lucia no yes 0 0 7 discuss
Tuura Lassi no yes 0 0 0 no
Vaandering Eric yes no - - - no
Vlimant Jean-Roch no yes 0 0 36 discuss
Wissing Christoph yes no - - - no
Wuerthwein Frank yes yes 0 0 0 discuss

-- IvanGlushkov - 02-Sep-2013

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Topic revision: r5 - 2013-09-02 - IvanGlushkov
 
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