GGUS and SNow support units for critical WLCG services

CERN: GGUS support units

ROC_CERN

This concerns most of the WLCG services at CERN.

Examples: storage, computing, databases, FTS, VOMS and more. Exceptions: see the rest of this page!

Open a GGUS ticket with notified site CERN-PROD and/or assign it to support unit ROC_CERN.

Team and alarm tickets also go there!

CRIC

This concerns CRIC, WAU and WSSA.

Open a GGUS ticket and assign it to CRIC.

WLCG Grid Monitoring

This concerns SAM, ETF, SiteMon and experiment / WLCG dashboards in Monit.

Open a GGUS ticket and assign it to WLCG Grid Monitoring.

WLCG Network Throughput

This concerns WAN issues experienced by LHC experiments with WLCG sites, possibly through LHCONE or LHCOPN.

Open a GGUS ticket and assign it to WLCG Network Throughput.

WLCG Squid Operations

This concerns Squid monitoring and expertise for ATLAS or CMS.

Open a GGUS ticket and assign it to WLCG Squid Operations.






CERN: SNow support units

These mostly concern collaboration services.

GitLab

Open a SNow ticket for GitLab.

Indico

Open a SNow ticket for Indico.

JIRA

Open a SNow ticket for JIRA.

Twiki

Open a SNow ticket for Twiki.

Video conferencing

Open a SNow ticket for Zoom.

Windows terminal service

Open a SNow ticket for Windows terminal service.






Services at other sites

Accounting Portal

Open a GGUS ticket and assign it to Accounting Portal.

FTS

Open a GGUS ticket and assign it to the site whose FTS is concerned:

  • BNL assign to USATLAS
  • FNAL assign to USCMS
  • RAL notify site RAL-LCG2

GGUS

Open a GGUS ticket and assign it to Helpdesk (GGUS).

If GGUS is unavailable, send an alert to support at ggus.org and/or alert the KIT Tier-1 staff.

GOCDB

Open a GGUS ticket and assign it to Configuration and Topology Database (GOCDB).

MyOSG

Open a GGUS ticket and assign it to OSG Software Support.

Stratum-1

Open a GGUS ticket and assign it to to the site whose Stratum-1 is concerned:

  • ASGC notify site Taiwan-LCG2
  • BNL assign to USATLAS
  • FNAL assign to USCMS
  • RAL notify site RAL-LCG2
Edit | Attach | Watch | Print version | History: r2 < r1 | Backlinks | Raw View | WYSIWYG | More topic actions
Topic revision: r2 - 2021-07-14 - MaartenLitmaath
 
    • Cern Search Icon Cern Search
    • TWiki Search Icon TWiki Search
    • Google Search Icon Google Search

    Sandbox All webs login

This site is powered by the TWiki collaboration platform Powered by PerlCopyright & 2008-2021 by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
or Ideas, requests, problems regarding TWiki? use Discourse or Send feedback