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Table of Content

LOGIN PROBLEMS

Log in with your NICE user name to The DCS FSM and alarm screen The Atlas electronic logbook If there is any login problem, please ask the shift leader for advice and/or refer to the muon shift phone

Log in to the Muon Desk: user crmuon - no password - Muon:Shifter profile

Screen/Desk frozen: Attempt to restart the X-server via Ctrl + Alt + Backspace. If a screen stays blank after this, turn it off and back on

Screen + keyboard frozen: Ask the run control shifter/shift leader for help.

Single DEAD graphics windows (e.g. DCS FSM): you can kill such with xkill from a terminal command line

ATLAS Elog: When and How to make entries

Intro.elog.pag22.PNG

Beam Information

As a shifter you must be aware at any given time if there is beam in the machine and what the beam status is.

Intro.BeanInfo.pag23.PNG

Muon Desk and ACR Environment. Common and Muon Specific Applications.

Trouble Shooting and Utilities

Taking Screenshots

You can use the tool ksnapshot which can be opened from the General menu to take a snap shot of any graphics panel in order to attach it eg to elog.

Killing individual unresponsive panels/UIs on the muon desk

You can kill a panel/ graphical UI with the command xkill from a opened terminal window, then clicking on the window to kill.

Muon desk is frozen

In case the muon desk becomes frozen attempt to kill the X Server with Ctrl+Alt+Backspace. If this does not help, ask the run control shifter or shift leader to reboot the machine via ipmi, they have instructions and the privileges to do so. Report it in elog ticking CSC+MDT+RPC+TGC+ SysAdmins as affected system. Please avoid calling the sysadmins on call outside normal working hours if possible, if needed use one of the other muon desks in the meantime.

Muon menu is missing on the muon desk

This is usually since somebody has started the X-session not with the muon profile. Log out of the session (from the button in the bottom left of the desktop), when the login screen appears re-login as user crmuon, no password and select Muon:Shifter as profile when asked ....

Muon desk shows the login screen

This can happen after a user logged out or after a reboot. Login as crmuon - not your personal account! - , no password and select Muon:Shifter as profile when asked
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Topic revision: r2 - 2011-04-03 - MarcellaCapua
 
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